Privacy Policy

Last Updated: 24th October 2023

Above and Beyond Home Care is committed to safeguarding your privacy. This Privacy Policy outlines our practices concerning the collection, use, disclosure, and protection of your personal information. By using our services, you consent to the practices described in this policy.

Information We Collect

We may collect and process various types of personal information, including but not limited to:

- Contact details, including your name, address, email address, and phone number.

- Medical and health information, when relevant to the services we provide.

- Information about your care needs and preferences.

- Financial information for billing and payment purposes.

- Communications with us, including emails, letters, or other correspondence.

- Usage information when you visit our website.

How We Use Your Information

We may use your personal information for the following purposes:

- To provide and manage care services effectively.

- To process payments for services rendered.

- To communicate with you about your care or updates related to our services.

- To improve our services and ensure they meet your needs.

- To comply with legal and regulatory obligations.

Sharing Your Information

We may share your personal information with:

- Our caregivers and staff members to ensure the provision of quality care.

- Third-party service providers who assist in delivering our services.

- Legal and regulatory authorities when required by law.

Data Security

We employ security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, please be aware that no online data transmission is entirely secure, and we cannot guarantee the security of your information.

Your Privacy Choices

You have the right to:

- Access the personal information we hold about you.

- Rectify any inaccuracies in your information.

- Withdraw your consent for data processing, where applicable.

- Request the deletion of your data, where allowed by law.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. The most recent version will always be available on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: enquiries@aboveandbeyondhomecare.co.uk